Return & Refund Policy
Last updated: May 28, 2026
Welcome to The Template Bffs. We want you to be satisfied with your purchase. If you are not completely happy with your order, this Return & Refund Policy explains how returns, exchanges, and refunds are handled.
1. Eligibility for Returns
You may request a return within 30 days of receiving your order if:
The item is unused, unworn, and in its original condition
All original tags, packaging, manuals, and accessories are included
You provide proof of purchase or order confirmation
We reserve the right to refuse returns that do not meet these conditions.
2. Non-Returnable Items
The following items cannot be returned unless they arrive damaged or defective:
Gift cards
Downloadable digital products
Personalized or custom-made items
Final sale or clearance items
Perishable goods
Opened health, beauty, or hygiene products
3. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at support@thetemplatebffs.co.uk with:
We will review the issue and provide a replacement, store credit, or refund where appropriate.
4. Return Process
To start a return:
Email us at support@thetemplatebffs.co.uk
Include your order number and reason for return
Wait for return instructions and authorization
Ship the item to the return address provided
Customers are responsible for return shipping costs unless the item was defective or we made an error.
We recommend using a tracked shipping service, as we are not responsible for lost return packages.
5. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.
Original shipping fees are non-refundable unless the return is due to our error.
6. Exchanges
We only replace items if they are defective, damaged, or the wrong item was sent. If you need an exchange, contact us at support@thetemplatebffs.co.uk
7. Order Cancellations
Orders may be canceled within 12 hours of purchase or before shipment, whichever occurs first. Once an order has shipped, it cannot be canceled and must go through the return process.
8. International Returns
International customers may be responsible for:
9. Contact Information
If you have any questions about this policy, contact us at:
Personalised Items – No Returns or Exchanges
Due to the custom nature of personalised products, we do not accept returns, exchanges, or cancellations once an order has been placed and production has begun.
Please carefully review all personalization details, including spelling, names, dates, and design choices, before submitting your order. We will create your item exactly as provided in your order information.
If your item arrives damaged, defective, or if there is an error on our part, please contact us within 7 days of delivery with photos of the issue, and we will work with you to resolve it.
By purchasing a personalised item, you acknowledge and agree to these terms.
Thank you for your understanding and for supporting our small business.
